FAQs

Board FAQs

Can’t find where my board is leaking from:

Using a soapy solution, cover the board to determine where the air is leaking from, you will see bubbles appearing from somewhere. If this doesn’t work, inflate the board to 10-15psi, take into shallow water and submerge different sides of the board under water to note where the bubbles are escaping from.

To carry out a repair, you can find spare patches and glue here on the website:

 https://red-spares.com/search?q=RPC+repair+patch    

 https://red-spares.com/products/rpc-repair-adhesive-uk-shipping-only

(We are not able to ship glue overseas so you can use any PVC boat repair glue found in most boat stores).

 

Gluing instructions for board repairs e.g. pin hole leak:

We recommend using either the glue supplied in your repair kit or found here on the website:  

 https://red-spares.com/products/rpc-repair-adhesive-uk-shipping-only.

Alternatively, you can use any PVC boat repair glue when carrying out any repairs on your board.

1) Inflate the board to 15 psi (if the area is leaking then you should fully deflate the board)

2) Clean the area to be glued - ideally with some acetone or nail polish remover (it works the same)

3) Apply a layer of glue to both surfaces but don’t push them together yet

4) Wait until the glue has dried (approx. 20mins depending on temperature)

5) Now apply another layer of glue to both surfaces

6) Now push the surfaces together making sure no air is trapped. You really need to push down hard onto the piece you are gluing. Pushing from the centre out to the edge. Ideally you need to push hard enough to squeeze glue out of the edge of the piece you are gluing. At the same time, you need to heat the area up with a hairdryer to help the glue activate.  

7) Keep applying force to the area to make sure all areas are well stuck down. You will need to work hard on the area for about 5 mins.

8) Ideally place a heavy weight on the area for 8 hrs.

*We advise using protective wear such as gloves and goggles

 

There is air escaping from the valve area on my board:

Is the noise coming from the inside part of the valve, around the dust cap? If so, there is possibly something lodged at the bottom part of valve:

 -Press down centre pin quickly, a few times to try and dislodge possible sand/debris caught there, keeping face away from airstream. It may be necessary to remove the valve, making sure board is deflated before doing this, and try to remove debris this way, being careful not to catch threads when screwing valve back in afterwards. Here is our video on how to remove and replace the valve:

 https://www.youtube.com/watch?v=t9_b9GX4yQ0

 -If the air appears to be coming from the outer part of valve, you may just need to tighten the valve with the valve tool supplied in the repair kit (turning spanner clockwise to tighten).

 

RSS Battens – how to make working with your battens easier:

 Here is a video on how to fit the battens:

https://redpaddleco.com/en-gb/paddle-boarding-know/stiffening-up/

1) Inflate board to 1-5psi when fitting or removing the batten.

2) When fitting or removing the battens, put the board on its side and straddle it, either pulling the batten towards you into the pocket using the Velcro tab or pulling it out of the pocket away from you.

3) Use Vaseline or silicon spray on the batten to act as a lubricant.

4) Wet the batten, fit it in the pocket and leave the board inflated with the batten in for a few days to a week. This helps the batten to mould the shape of the pocket.

 

Pump FAQs

Air is leaking from the pump handle and not sure where?

Use a soapy solution to cover the whole handle, then start pumping to see where the air is escaping from (it will appear in the form of bubbles). It will either be from a crack in the handle or leaking from where the hose connects to the handle.

 If it is the latter, check the inside of the end of the hose, the black part which connects to the handle, to check if the threads are damaged (if so you will need a replacement hose:

https://red-spares.com/products/rpc-pump-hose-red ), or check the front of the pump handle where the hose connects to it to see if there are any dents in the front. There are two pump handles available for the Titan pump. To be sure which handle you need as a replacement, you can check the thread of the piston rods by pulling up the handle and unscrewing the metal rods with your hands from the handle. The thread revealed will either be coarse or fine thread. You can find the respective handles available here on our spares’ website:

https://red-paddle-spares.myshopify.com/products/rpc-handle-for-titan-pump-coarse . 

 https://red-paddle-spares.myshopify.com/products/rpc-titan-pump-handle-fine-thread-2017-onwards

To be certain which one you need, contact the customer service team at team@redpaddleco.com.

 

Can’t pump more than a certain PSI?

Does the handle bounce back up when trying to pump up the board? Is there any resistance when pumping? Does the needle on the gauge return quickly to zero?

 If no - sounds like there could be problem with the O ring. You can find a replacement O ring here on our spares site:

https://red-spares.com/products/rpc-o-ring-for-hp-pump-small-titan-chamber

https://red-spares.com/products/rpc-o-ring-for-ezee-pump-or-large-titan-chamber

To replace the O ring:

  1. Use the screwdriver to remove the 4 silver screws that are holding the black or grey "cap" on to the top of the pump chambers.
  2. Pull the pump shaft(s) all the way out of the pump. At the end of the pump shaft(s) you will see a white disc with a black O Ring around it. Just pull this off and swap it with a new one. (Try and preserve as much of the grease as you can. If you want to add more grease then you can use Lithium Grease, which can be found in most cycling shops, or Vaseline).

If yes - sounds like the non-return valve might have blown. To check this, you unscrew the four screws on the black cylinder caps and pull out the metal piston rods with the two white piston heads on the end. There should be a black rubber stalk sticking out the end of each piston head. If there is in fact one missing from the smaller cylinder, you can find a spare here:

https://red-spares.com/products/rpc-titan-pump-non-return-valve.

 To replace the non-return valve, unscrew the white piston ring, and try to thread/drop the NRV through the hole and pull it through the other side. 

If neither of the above, then air will be leaking from somewhere on the handle or where hose connects to pump handle - does the needle in the gauge return to zero fairly quickly? Can you hear air leaking from anywhere?

If you suspect there is a crack in your handle there is a quick and easy way to test this - cover the handle with soapy water and begin to pump. If any bubbles are created on the handle there will most likely be a crack in it.

To be sure which handle you need as a replacement, you can check the thread of the piston rods by pulling up the handle and unscrewing the metal rods with your hands from the handle. The thread revealed will either be coarse or fine thread. You can find the respective handles available here on our spares’ website:

 https://red-paddle-spares.myshopify.com/products/rpc-handle-for-titan-pump-coarse .

  https://red-paddle-spares.myshopify.com/products/rpc-titan-pump-handle-fine-thread-2017-onwards 

 

My pressure gauge has broken?

Does the needle on the gauge respond at all? If so, does the needle move rapidly back down to zero, and does the handle bounce back up towards you when you try and pump your board?

If yes - sounds like the non-return valve might have blown. To check this, unscrew the four screws on the black cylinder caps and pull out the metal piston rods with the two white piston heads on the end. There should be a black rubber stalk sticking out the end of each white ring. If there is in fact one missing from the smaller cylinder, you can find a spare here:

https://red-spares.com/products/rpc-titan-pump-non-return-valve.

 To replace the non-return valve, unscrew the white piston head to remove it, and try to thread/drop the NRV through the hole and pull it through the other side.

If no – you can find a replacement pressure gauge here:

 https://red-spares.com/products/pump-pressure-gauge

 

 I have a new pump handle, how do I fit it?

Here are written instructions and a video below on how to replace the handle:

 https://www.youtube.com/watch?v=kdgzakpnKcE 

1) Stand the pump on flat ground. Stand one foot on the base of the pump.

2) Pull the handle all the way up and place both hands on either pump shaft.

3) Twist the pump shaft clockwise to unscrew

4) When you have unscrewed one shaft follow the same process for the other one but this time place one hand on the handle to stop it from twisting (If you can't unscrew a shaft then getting a friend to help should solve the issue)

5) To replace the handle just screw one shaft at a time back into the handle, taking care not to cross the threads. 

When do you know if you need a new O ring and how to change the O ring?

When do you know if you need a new O Ring?

Normally you will notice that your pump is not pushing out much or any air. This can be caused by a stretching of the O Ring. To diagnose correctly just follow this simple test:

  1. Stand the pump on flat ground and disconnect the pump hose.
  2. Pull the handle all the way up so it is at its fullest extension.
  3. Place the palm of one hand over the outlet hole (where the hose screws to) and push against it so it creates a seal.
  4. With the other hand push down on the pump handle as if pumping. If you can push the handle all the way down without any resistance, then you need a new O Ring.

 How do you change the O Ring?

It's easy. All you need is a screwdriver.

  1. Use the screwdriver to remove the 4 silver screws that are holding the black or grey "cap" on to the top of the pump chambers.
  2. Pull the pump shaft(s) all the way out of the pump. At the end of the pump shaft(s) you will see a white disc with a black O Ring around it. Just pull this off and swap it with a new one. (Try and preserve as much of the grease as you can. If you want to add more grease then you can use Lithium Grease, which can be found in most cycling shops, or Vaseline).

 

 Paddle FAQs

 How to glue paddle handle back into place:

The following steps should help you to make sure that you create a perfect bond and continue to use your paddle effectively. To create an effective bond you will need to follow these steps; 

1)'Key' the surface that you will be gluing, this creates a better surface for bonding. To do this use sandpaper on the parts that have detached. In this case, the parts are the inside of the paddle shaft and the handle shaft (make sure not to sand too much).

2) Once you have done this wipe both areas with a clean cloth to ensure it is free from contaminants.

3) Now you are ready to glue. We advise you use an epoxy resin like this one that can be found in most hardware stores or online here: 

 https://uk.rs-online.com/web/p/products/7560111/?grossPrice=Y&cm_mmc=UK-PLA-DS3A-_-google-_-PLA_UK_EN_Adhesives_And_Sealants_And_Tapes-_-Adhesives_And_Glues%7CEpoxy_Resins_And_Adhesives-_-PRODUCT+GROUP&matchtype=&gclid=CjwKCAjwyrvaBRACEiwAcyuzRCP7HvQg05F-Bs2P7STi6sG4noforLvbA12Hs0TPfuxhQUj1GbngmRoClzwQAvD_BwE&gclsrc=aw.ds)

4) When gluing, please follow the instructions supplied by the manufacturer and again for this instance, you will need to make sure to line up the holes of the handle and shaft to ensure an accurate fit. 

5) You can now wrap some black electrical tape around the area to secure it.

 

What are the dimensions for the paddle clamp screw?

The screw for the paddle clamps can be found in any general hardware store. The dimensions needed are: M4, 0.75 thread + 10mm long shaft. You can also find the paddle clamps themselves here on the website:

https://red-spares.com/search?q=paddle+clamp 

 

How to remove build-up of salt on paddle parts:

 Use hot water and soapy liquid to clean the area and remove any salt residue. WD-40 will work best on any metal, but also try an oil such as vegetable oil, which will work better generally as a lubricant.

 

How to assemble the Titan pump:

Here is a video fully explaining how to assemble the Titan pump. The only tool you will need is a screwdriver: https://www.youtube.com/watch?v=kdgzakpnKcE